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Recently, advances in both artificial intelligence and intelligent process automation, or just intelligent automation, in short, have paved the way for real-life solutions that can help companies save time and money. From computer programs that ca...
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In the 21st century, technologies are undoubtedly ruling our personal and professional lives. Being one of them, artificial intelligence is a wide-ranging...
In this ultimate guide, we’ll first define IPA and then discuss the intelligent process automation vs robotic process automation debate.
Natural Language Processing (NLP) has become increasingly popular over the past few years. Businesses across a variety of industries have started to adopt it for many different applications. As it grows in popularity, it is important to understand...
With chatbots foreseen to save businesses and consumers an immense $5 billion hours by 2023, superior conversation evidently packs an exceptional value. However, while basic interactive voice response systems and legacy text chatbots carried the b...
The COVID-19 pandemic drastically changed the way consumers interact with businesses. At a time when human interaction was at its lowest, businesses had to find a new way to reach consumers efficiently and effectively. In order to do this, many co...
The domain of artificial intelligence has always imagined computers being able to emulate the abilities and functioning of the human mind. And human languages are considered one of the most significant achievements of humans throughout history tha...
For any thriving business out there, developing and selling a great product or service is only half the battle. Nowadays, providing your customers with first-class customer service and support is just as important.Because, after all, shopping is a...
The 21st century is the era of the customer. Companies are not just concerned but obsessed with their customers. With competition increasing, outstanding customer service has become the nucleus to a business's success. This is all reasonable beca...
Let’s start this blog post with the powerful and very well known quote by the great Maya Angelou that perfectly explains why people feel so passionately positive about some brands and so intensely negative about others: “People will forget what yo...
By now, most customers have likely had at least some interaction with chatbots. These text based tools became increasingly popular after Facebook launched its Messenger platform that allowed businesses to perform automated customer support. Chatbo...
This is a short dialog-form article post, which provides a simplified and easily understandable introduction to NLP, BERT and Transformers, told through the lens of two customer service managers.
When it comes to successfully running and growing your business, unquestionably, it all boils down to the firmness of your corporate philosophy and your customer service. And here’s the thing—exceptional customer service is like art. It isn’t easy...
Over the last ten years, customer experience has become a vital component of any company's success. In the current fiercely competitive digital world that we live in, customers are more powerful and have more touchpoints with companies than at any...
Since no organization or industry sector is immune to the disruptive effects of digital and mobile technologies, digital transformation services are imperative for all kinds of businesses, from minor to enterprises, and there’s no way around it. T...
In this article, we dive into the evolution of AI technology from as far back as 380 BC to present day.
